Buy and sell your Bit-coins

FAQ

What is buybitcoinz.com?

buybitcoinz.com is the easiest way to purchase bitcoin. Instead of relying on slow and outdated technolgy like checks, we are leading the industry into a simpler future by allowing you to purchase your bitcoins using your credit and/or debit card thought PayPal.

What is this bitcoin thing and why should I care?

 

To answer that best, we recommend weusecoins.com and bitcoin.org or even the wikipedia article. Put simply, Bitcoin is a decentralised digital currency that uses cryptographic techniques to enforce scarcity and defend against problems such as double spending. There is no need for a centralised server as with most digital currencies, instead there is a network of peer to peer (P2P) nodes run by the users of the currency which track transactions and enforce security with standard cryptographic procedures.

You should care because bitcoin enables a more efficient means of doing trade online and if you desire allows very strong privacy - all transactions between accounts are public knowledge, but anyone can have as many accounts as they wish and nobody knows who owns an account unless the owner chooses to disclose their information.

 

m.youtube.com/watch?v=Um63OQz3bjo

What service does BuyBitCoinz provide?

 

We provide a means to rapidly pay funds to bitcoin exchanges far faster than the usual methods by automating the entire process. Traditionally, bitcoin exchanges handle deposits using several methods, some of which can be annoyingly slow with delays of up to a week before funds are available for use. During this waiting period, as with any currency, exchange rates can fluctuate and you may not get the same amount you would have been able to at the time you begun your deposit.

Our service aims to make most deposits happen instantly - within a matter of seconds in ideal cases, and in an absolute worst-case scenario we will still aim to have funds into your exchange account before a stated maximum deadline (on average about 60 minutes depending on various conditions). We are an agent of the exchanges. So, when you pay us, you have effectively paid the exchange. If we screw up and fail to deliver on time, we will always investigate and we will always refund our fees. Our service should never take longer than other means of deposit into an exchange account.

How do you do it? What magic is this?

 

The magic is in a dynamically updated model of various market conditions in realtime - seriously, that's not corporate marketing speak - we really do have a mathematical model and it really is updated dynamically in realtime as market conditions change. Our system tracks for each exchange we work with how quickly we are able to settle funds from our payment processor to the exchange where you have an account.

Our service is free to you, but the exchange will charge a small fee that is debited from the amount you pay. These fees are posted on this site.

How much is this "small" commission and what other charges are there?

 

It varies depending on the exchange, the payment method and risk factors but at the time of writing the highest is 10% and we expect to be able to reduce exchange commissions as volume increases. When exchanges use our system to collect your payments, we will on average try to add a maximum of 1% over our costs in providing the service but it must be understood that our costs do include the risk factors inherent in providing our service. For cash deposits, our third party processor, TrustCash adds a 1 handling fee that is added to what the exchange charges you to use our service, as well we add 1.0 to allow for lower fees.

What's with these transaction limits?

 

You may have noticed our service limits transactions: each transaction has a dynamic limit calculated by our model but the limit will never exceed a 3 digit number (that is, the highest limit that will ever be possible per transaction for our service will be precisely 999). On top of this, we limit overall amount per-user within any single trading period to far below regulatory requirements - although we no doubt are turning away some users who are disappointed by this policy, it is in everyone's interest to maintain it.

If we allowed every user to transfer as much as they wanted it would cause several problems - first, it'd open us to unlimited risk if fraudulent transactions meant we later had chargebacks or otherwise had to return funds. It would also mean that we would run out of funds - remember that when you use our service there is still a waiting period, we simply swallow it on your behalf. One consequence of this is that we have a finite capacity and can only transfer a certain amount per day, because of this our system calculates limits based on expected demand and attempts to give all users a fair shot at actually using our service - we would not be able to give that to all users if one user used our entire capacity in a single transaction.

A further issue is that we are simply not allowed by law to handle extremely large amounts of money for a single user without conducting a lot of background checks and having paperwork on file. VERY large transactions would even require us to file notices for the use of law enforcement in tracking money laundering or other criminal activity. This we feel is not yet a burden we wish to take on due to the enormous resources required to operate as an institution authorised to send such notices. We are not a money transmitter service or a bank, if you are looking for someone to handle large payments above our limits we advise you to take your business to a reputable bank with all appropriate paperwork on file.

But I want to launder a huge pile of funds! Why are you turning me away?

 

Because we will not accept any transaction that is illegal or that is for the purpose of facilitating an illegal business. BitInstant has a comprehensive anti-money laundering policy and know your customer program that helps us keep the bad guys out and improve our service for the majority of users who are law-abiding.

What happens if a bomb drops on the data center hosting your servers?

 

We imagine that it will collapse causing a lot of damage and we will need to switch to alternate hosting. In the meantime, our records are held in multiple locations with extreme paranoid care taken and we will investigate any and all failed transactions. Once a transaction is entered into our system it will be honored, any payments that come to us will always result in a payment into a customer's exchange account, or if truly awful circumstances prevent this then we will always make customers whole. After all, you face no greater risk paying us than paying an exchange directly.

Rest assured that if you make a transaction and the electrical grid suddenly fails due to alien invasion or zombie outbreak, we will work alongside the military to ensure customers are refunded for failed transactions, zombies are not likely to find and destroy every copy of our encrypted transaction records and the encryption keys are known only to us.

We accept no liability for delays caused by zombies, but we will honor our promise to refund fees.

But seriously guys, what if the remote exchange is down or suddenly goes down?

 

If an exchange is down before you start, our system won't let you start a transaction - if the remote exchange goes down before the transaction is finalized then we will honor our promise to refund fees should the downtime last longer than our guaranteed deposit times and we will refund any and all funds sent if an exchange appears permanently shutdown while we still have unfinalised transactions on record.

We regret that this policy does not apply if the transaction is finalized on our end and the remote exchange later lets you down in any way - but should that happen we will attempt to liaise with the exchange owners to resolve matters and we will not support exchanges that let down our customers. Any fraud we see on the part of exchange owners will result in that exchange no longer being welcome to accept deposits via our service - we lose out too if exchanges are not honest.

Can I change my mind? What is your returns policy?

 

Along with speed comes certainty. As a general rule, payment transactions to exchanges through BuyBitCoin can not be refunded.

If you feel you made a transaction in error you tell us as soon as possible, and we will investigate the matter, but we make no promise to you other than to settle funds to the exchange to which you have asked us to settle funds.

If you have any questions or queries about this policy, especially if you intend to ask for a refund/reversal we urge you to make contact ASAP to discuss matters.

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